Capabilities

Innovation & Experience Powered By The People

What We Provide

3D perception’s provides support before, during, and after the sale. With every contract, we build in a standard one-year warranty. After that, we offer continuing support packages allowing users to guarantee uptime and control costs. Every customer also gets access to our Customer Support portal.

–   Complete system design

–   Worldwide on-site integration & installation

–   Maintenance & Support

Engineering & Integration

3D perception provides display solution engineering and integration services at any point in the procurement process. 3D perception is well positioned to contribute innovative concepts and proven methods to any project. 3D perception’s engineers blend technical knowledge, field experience, and a proven design toolset to ensure performance.

Maintenance & Support

3D perception offers a variety of maintenance and support levels. We deliver solutions with a standard maintenance and support contract period of one year, which can be extended annually. The support contract includes both remote technical support, and as needed, on-site field service. All customers receive access to our Customer Portal, which allows them to submit service requests and trouble tickets.

Remote Technical Support

Often we can work remotely with our customers in assisting them to maintain their hardware. For example, if a projector lamp expires, customers can request a new lamp via the Customer Portal; we will ship out a new one, offering telephone guidance for installation as needed. We can also remotely log-in to customer’s computers to troubleshoot, upgrade, or adjust the software aspects of 3D perception solutions.

Field Service

When we cannot address customer support needs remotely, field service is offered.

Upgrades

We offer a range of retrofits, enhancements, and upgrades that can improve legacy system performance, whether the original system was provided by 3D perception or otherwise. Contact us for a consult on your specific issue.

Product Training

From time to time, we offer product training sessions in both our Asker, Norway and Orlando, Florida offices. See the News & Events page for announcements and schedules. We will also schedule training engagements at specific customer locations. Please contact us if you are interested in personalized, in-house training.

Replacement Parts

Our support network includes several parts distribution centers and field support depots around the world, and offers OEM replacement parts and flexible delivery options.

CONTACT US FOR MORE INFO: