What We Provide
3D perception is the proven leader in design, fabrication, and delivery of innovative simulation display products and turn-key systems. We are registered with the Department of State to work with ITAR/export-controlled programs and offer a range of Commercial Off-The-Shelf (COTS) products.
- Complete system design
- Turn-key systems and tech refreshes
- Worldwide installation and integration services
- Maintenance and support
Innovations
Engineering & Integration
- We provide display solution engineering and integration services at any point in the procurement process
- We are well positioned to contribute innovative concepts and proven methods to any project
- Our engineers blend technical knowledge, field experience, and a proven design toolset to ensure performance
Maintenance & Support
- We offer a variety of maintenance and support options
- Each solution includes a standard one-year maintenance and support contract, which can be renewed annually
- The support contract includes both remote technical support and, as needed, on-site field service
- All customers receive access to our Customer Portal, which allows them to submit service requests and trouble tickets
Upgrades
3D perception specializes in visual display system upgrades for a wide range of simulators, catering to both civil and military sectors. From basic FTDs to full motion flight simulators, 3DP provides solutions to:
- Extend system life: Update aging and obsolete lamp-based projection to solid-state technology
- Minimize downtime: Simplify maintenance and increase reliability
- Increase fidelity: Upgrade resolution and refresh rate for more immersive, authentic training
Support - Training - Upgrades
Remote Technical Support
Often we can work remotely with our customers in assisting them to maintain their hardware. For example, if a projector lamp expires, customers can request a new lamp via the Customer Portal; we will ship out a new one, offering telephone guidance for installation as needed.
We can also remotely log in to customers’ computers to troubleshoot, upgrade, or adjust the software aspects of 3D perception solutions.
Product Training
From time to time, we offer product training sessions in both our Asker, Norway and Orlando, Florida offices. See the News & Events page for announcements and schedules.
We will also schedule training engagements at specific customer locations. Please contact us if you are interested in personalized, in-house training.
Field Service
When we cannot address customer support needs remotely, field service is offered.
Upgrades
We offer a range of retrofits, enhancements, and upgrades that can improve legacy system performance, whether the original system was provided by 3D perception or otherwise. Contact us for a consult on your specific issue.
Replacement Parts
Our support network includes several parts distribution centers and field support depots around the world, and offers OEM replacement parts and flexible delivery options.